Outbound Campaigns | AI-Driven Proactive Outreach | Kore.ai
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Proactive customer engagement
Stay ahead of customer needs with AI-powered outbound campaigns that deliver timely promotions, reminders, and follow-ups across voice and digital channels.
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Give customers what they want
Offer proactive customer suggestions that are customized by user-defined rules for personalized, impactful outreach.
Conduct proactive outreach
Use digital and voice channels for promotions, reminders, and follow-ups.
Continuous improvement
Design campaigns to drive productive engagements and increase revenue.
Automate outreach
Employ agentless campaigns that require limited-to-no human agent assistance to improve productivity.
Key Features
Campaign Management
Elevate engagement
Using the right form of outreach is vital to properly engage customers, improve satisfaction, increase conversion rates, and foster personalized experiences. Campaign management allows users to design outbound agentless initiatives, build web-based programs, and create effective voice campaigns.
List Management
Maximize market impact with list management
Help your business organize contacts and target the right people with list management. Easily add contacts while following regulations for do-not-call lists and time zone mapping, and ensure your messages reach the right contact without any compliance issues.
Omnichannel support
Target your customers with precision
Connect with your customers through various channels like voice, video, web, chat, and SMS. Outbound Campaigns offer flexible tools to connect with customers everywhere. Using the most effective channel helps you focus your marketing, survey, and collection efforts for better results.
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Discover the full solution
Explore how an agentic customer service platform can transform your customer service operations from cost center to experience center—delivering the speed customers expect, experience that builds loyalty, and efficiency that improves margins.
AI for Service Overview
Leverage Generative AI innovation to empower customers and create differentiated service experiences.
AI agents
Deliver exceptional, human-like experiences that speak your brand tone, engage naturally and takes action autonomously with enterprise-grade AI architecture.
Contact Center AI
Enhance service with a customer experience platform that combines intelligent self-service, advanced routing, and real-time human agent assistance.
Agent AI
Empower human agents with real time AI support that summarizes interactions, guides responses with dynamic playbooks, and coaches in the moment elevating their productivity and performance.
Quality AI
Provide automated scoring across 100% of voice and chat conversations between agents and customers using the power of AI to help transform your quality assurance process and workflows.
Voice AI agents
Deliver exceptional, human-like voice experiences that speak your brand tone, engage naturally and takes action autonomously with enterprise-grade voice infrastructure.