Human-like experiences delivered at scale

AI agents that understand context, respond with empathy, and take action autonomously across every channel and language.

.webp)

Challenges with rule-based bots and legacy IVRs

Traditional automation fails in real-world conversations leading to frustrated customers, inconsistent answers, and unresolved issues.

RIGID EXPERIENCES

Most chatbots and IVRs rely on fixed scripts. They fail when a customer interrupts, changes context, or speaks naturally.

SCRIPTED ANSWERS

Hardcoded knowledge and keyword-based search lead to static, inaccurate answers, and require continuous rework to stay functional.

PARTIAL AUTOMATION

Bots can answer questions but rarely take meaningful actions. They can’t complete workflows or resolve issues entirely, forcing escalation to human agents.

Turning interactions into outcomes

AI agents that understand, adapt, and engage to maximize self-service and elevate customer experience.

Connected Journeys

Conversations that never lose context

Drive seamless, connected conversations across every channel and session so customers never repeat themselves, even when they switch from chat to voice or return days later.

Smooth transfers, faster resolutions

Deliver seamless transitions to human agents with full context preserved, routing each inquiry to the right expert and supporting them with AI insights to accelerate resolution.

Enterprise-grade security and control for every interaction

Keep AI agents on-topic and policy-compliant with intelligent guardrails, detailed audit logs, access controls, PII masking, encryption, and data usage protocols.

AI agents built for enterprise-grade performance

Move from pilot to production faster with AI agents built for enterprise scale and proven performance.

Orchestration that works for you

Orchestrate AI agents with autonomy calibrated to your governance and readiness—activating a single agent for simple queries, coordinating specialized agents for complex issues, and enforcing deterministic workflows for compliance-critical interactions.

Go to market faster with pre-built AI agents

Deploy quickly with industry-ready agents for healthcare, banking, and retail built for rapid deployment without sacrificing customization flexibility.

Unlock value without disrupting your tech stack

Deploy AI agents on any cloud, channel, or model, and integrate them directly into mission-critical workflows across your contact center, CRM, ITSM, and other enterprise systems using 100+ purpose-built integrations.

AI agents across the customer journey

From product discovery to issue resolution, AI agents deliver fast, accurate, and personalized experiences that drive conversions and strengthen customer relationships.

COMMERCE AGENTS

Guide shoppers through discovery and decision-making with natural conversations helping them find the right products, compare options, answer questions, and complete purchases with confidence.

SUPPORT AGENTS

Resolve customer issues quickly with intelligent, action-oriented conversations grounded in enterprise knowledge—handling tasks, troubleshooting issues, and escalating to humans seamlessly when needed.

Recognized by industry analysts

Kore.ai named a leader in the Forrester Wave™: Cognitive Search Platforms, 2025

In its evaluation of 14 vendors on 21 criteria, Forrester recognized Kore.ai as a leader in the Forrester Wave™: Cognitive Search Platforms 2025 report. Kore.ai received the highest score possible across 11 criteria and ranked highest in the strategy category.

Kore.ai named a leader in Gartner® Magic Quadrant™

The Gartner® Magic Quadrant™ for Conversational AI Platforms now includes conversational AI agents and tools increasingly leveraging generative AI. This report guides application leaders in selecting conversational AI platforms for complex automation and multimodal interactions.

Leader in Everest Group Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025

In its assessment of 26 providers in customer experience management, Everest Group named Kore.ai a Leader for its ability to support complex, multi-step customer interactions through advanced AI agents, strong orchestration and deep enterprise integrations.

Leader in IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment

IDC defines Conversational AI as platforms that enable human-like, multilingual interactions across and task automation using speech, language, generative, and agentic AI with growing emphasis on voice-first experiences and speech-to-speech translation.

Trusted by industry leaders

Retail Banking

Global retail bank elevates customer interactions with agentic automation
95% AI agent accuracy
75% automated interactions
$97M annual cost reduction

Telecom, Media, Communications

Large US telco elevates their service with AI agents for 370M yearly interactions
20% increase in AI agent support
50+ voice self-service use cases
$140M three-year cost reduction

Financial services

EU financial services firm enhances customer self-service with AI agents
94% contacts handled by AI agents
74% reduction in escalations
65% self-service completion rate

Telecom, Media, Communications

US telco enhances self-service and elevates agent efficiency with AI agents
40% gain in platform performance
15% reduction in AHT
$3.5M first-year cost reduction

Discover the full solution

Explore how an agentic customer service platform can transform your customer service operations from cost center to experience center—delivering the speed customers expect, experience that builds loyalty, and efficiency that improves margins.

AI for Service Overview

Leverage Generative AI innovation to empower customers and create differentiated service experiences.

Contact Center AI

Enhance service with a customer experience platform that combines intelligent self-service, advanced routing, and real-time human agent assistance.

Agent AI

Empower human agents with real-time AI support that summarizes interactions, guides responses with dynamic playbooks, and coaches in the moment elevating their productivity and performance.

Quality AI

Provide automated scoring across 100% of voice and chat conversations between agents and customers using the power of AI to help transform your quality assurance process and workflows.

Outbound Campaigns

Stay ahead of customer needs with AI-powered outbound campaigns that deliver timely promotions, reminders, and follow-ups across voice and digital channels.

Voice AI agents

Deliver exceptional, human-like voice experiences that speak your brand tone, engage naturally and takes action autonomously with enterprise-grade voice infrastructure.

9 real voice AI challenges every enterprise faces and how to fix

Blog

Kore.ai Named a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms

Blog

Moving beyond answers to authentic dialogue

Blog

Agentic AI in financial services: A case study

Blog

Leader’s guide to responsible AI: key principles and practices

Blog

AI in retail: 7 use cases retailers are winning in 2026

Blog

How conversational AI reimagines employee experience

Blog