Quality AI | AI-Powered Service Quality Assurance | Kore.ai
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Transform quality assurance
Provide automated scoring across 100% of voice and chat conversations between agents and customers using the power of AI to help transform your quality assurance process and workflows.
Quality AI L200
Score every
interaction
Automatically score every customer interaction using AI to analyze responses, playbook adherence, speech patterns, and automation—revealing CX trends and identifying areas for improvement.
Surface critical interactions
Identify high-impact conversations tied to key business outcomes, uncover the true voice of the customer, and gain the insights to make data-driven decisions that elevate the overall customer experience.
Audit more
interactions
Save time, reduce operational costs, and eliminate the guesswork of traditional quality management by leveraging AI-driven insights to automate evaluations and deliver actionable recommendations.
Assign targeted coaching
Create and assign tailored coaching and training plans using specific interactions to highlight growth areas, monitor progress and deliver focused feedback for enriched agent development.
Drive transformative service experiences
A comprehensive agentic solution that transforms how your organization accesses information, automates workflows, and accomplishes tasks. Built for enterprises to scale with the intelligence to understand your unique business context.
Comprehensive real-time insights
Gain real-time visibility into your contact center’s performance, agent effectiveness, and customer satisfaction—consolidated in a single, easy-to-use dashboard.
Turn intelligence into impact
This unified view helps leaders monitor KPIs, uncover trends, and track sentiment—driving data-driven decisions that enhance customer experience and business results.
Intelligently eliminate guesswork
Spend less time searching and more time improving with precision tools that spotlight key interactions across CX and performance.
Target the moments that matter
Leverage advanced filters to identify high-impact interactions—streamlining audits, exposing performance gaps, and accelerating CX and business improvements.
Streamlined manual audits
Quickly surface coaching opportunities by using AI to audit conversations for key issues like adherence, violations, and missed steps.
Accelerate evaluations with precision
Streamline audits, surface gaps in adherence and execution, and uncover coaching opportunities with deep insights from sentiment analysis and journey mapping, including emotion timelines.
Inspire team success
Equip supervisors with advanced tools to analyze performance trends, assign targeted coaching, and monitor outcomes to create a structured path for agent growth.
Drive customer satisfaction and business growth
Ensure every coaching effort enhances agent performance, creates superior customer experiences, and drives tangible improvements for the organization.
Visualize performance trends
Leverage advanced analytics to identify compliance trends – enabling continuous, data-driven coaching to drive sustained operational excellence.
Proactive adherence issue detection
Visually track compliance trends, missed metrics, and root causes, to support targeted coaching and ongoing performance improvement.
Focused coaching and oversight
Create targeted, data-driven coaching plans and track improvements to ensure ongoing development and stronger agent performance.
Coaching that delivers results
Drive agent performance with tailored coaching plans built on real interactions, and ensure accountability with measurable progress tracking across key development areas.
Discover the full solution
Explore how an agentic customer service platform can transform your customer service operations from cost center to experience center—delivering the speed customers expect, experience that builds loyalty, and efficiency that improves margins.