Lower enterprise IT support costs while improving experience

AI that resolves IT issues, not just raises a ticket

Resolve incidents, reduce ticket volume, and deliver 24/7 IT support with AI for IT.

IT requests shouldn't pull employees away from their work. Handle them end-to-end with AI, so employees get unblocked, get access, and get back to work.

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What enterprise IT teams are achieving

4.6m

support minutes handled via AI (in 2024)

70%

resolution rate for support inquiries

40%

fewer tickets hitting your queue

Solve IT support use cases

The Kore.ai Agent Platform leverages agentic capabilities to integrate with enterprise systems for tasks like ticket resolution, system access requests, and IT support. AI agents and agentic apps help streamline operations, enhance support, and improve efficiency at scale.

Most AI tools for IT handle structured, repeatable requests. But enterprise IT teams spend more time on exceptions, dependencies, and cross-system workflows. AI for IT is built to handle both, without breaking the flow.

Use Cases

IT Self-Service

• View Tickets
• Escalate Tickets
• Resolve Tickets
• Create Incidents
• View or Add Comments to Tickets
• Check Application Health
• View Related Outages
• View Related KB Items
• Request Equipment
• View All Requests
• Escalate Request
• Resolve Request
• Reset Passwords
• Unlock Accounts
• Search IT Domain Knowledge
• Manager View Requests

IT Help Desk

• Memorize Last Tickets
• Triage Tickets
• Agent Transfer
• Agent Assistance

Admin Control

• Define Business Rules
• Run Simulations
• Broadcast Notifications
• Admin Dashboards

AI for IT

• Workspace Search
• AI Agent Marketplace
• Custom AI Agent
• Intelligent Orchestrator

Channels

• Chat
• Social
• Messenger
• Web
• Mobile
• Email
• SMS
• Voice

Kore.ai Agent Platform

• AI Services
• Data Services
• Core Services
• No-Code Tools

Compliance

Integrations

Service Management

Identity and Access Management

Hardware Asset Management

Incident Management

What’s Holding Your Retail Establishment Back?

• Limited Self-Service: Customers prefer self-service for finding products, checking orders, and returns; without it, transactions slow and support teams are strained.
• Lack of Personalization: Customers expect personalized experiences, and failing to provide tailored recommendations risks loyalty and engagement.
• Slow Response Times: Customers expect fast service, and delays frustrate them while straining employees and impacting satisfaction.
• Insufficient Information: In-store employees lack real-time access to product info, inventory, and customer preferences, limiting efficient, personalized service.

Accelerate IT support with AI agents

Reduce IT workload with AI automation that speeds up resolutions. Enhance employee satisfaction while ensuring seamless and efficient support operations leveraging AI agents.

Streamline service management

Deliver faster resolutions while reducing IT overheads with AI agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.

Support self-service

Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.

Search knowledge

Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.

Manage tickets

Enable your employees to submit, track, and resolve tickets using automation, reducing delays and misrouted requests.

Automate access management

Improve security and streamline access management with AI agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.

Reset passwords

Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.

Unlock accounts

Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.

Approve requests

Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.

Optimize hardware management

Simplify hardware requests and asset management with AI agents integrated with ServiceNow, Freshservice, Ivanti, and Splunk to improve tracking, reduce delays, and enhance efficiency.

Submit device requests

Enable employees to automate device requests and tracking, reducing delays and errors.

Facilitate device returns

Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.

Monitor device health

Empower IT teams to analyze device performance with AI, preventing issues proactively.

Improve incident response

Strengthen IT security and response times with AI agents integrated with Sophos, Statuspage, and Microsoft Defender to automate alerts, track incidents, and improve risk mitigation.

Notify outages

Inform employees of outages with AI-driven alerts, improving response and readiness.

Track incidents

Help IT teams categorize, escalate, and resolve incidents faster with AI automation.

Detect threats

Catch anomalies and inform employees instantly, enhancing security and response times.

Upgrade IT help desk support

Enhance your IT support with AI agents that automate ticket routing, generate insights from past incidents, and proactively notify employees by integrating tools like Jira, Zendesk, Service Now, and more. Reduce IT workload, speed up issue resolution, and enable teams to focus on high-priority tasks.

AI-driven agent coaching

Provide real-time guidance to IT agents, improving response accuracy and reducing resolution times for complex support issues.

Seamless agent handoff

Transfer conversations to human agents with complete context, allowing faster resolutions while minimizing employee wait times.

AI-powered call summarization

Generate concise call summaries, helping IT teams stay organized, retrieve key insights quickly, and improve response efficiency.

Smart tickets analysis

Analyze tickets, generate insights, and recommend self-serve content or coach agents for faster issue resolution.

Customize IT alerts

Send real-time alerts on outages and critical incidents, improving communication and reducing excessive IT queries.

Omnichannel AI support

Deliver consistent support across multiple channels, enabling employees to get help anytime, anywhere, while reducing IT workload and improving satisfaction.